STROUD SKY YOGA TERMS AND CONDITIONS

1. Bookings, Cancellations, Memberships and Passes

1.1       All classes must be booked in advance, classes are subject to availability. You are responsible for managing your own bookings, we are unable to manage bookings on your behalf. 

1.2       All classes are payable in advance and no refunds for cancellations will be given. Cancellations must be made within our booking platform, rather than by contacting us.  Contacting us to cancel your booking will not be considered to be sufficient notice as we cannot guarantee that your message will be seen in advance of your class. You may reschedule to another class provided you give us at least 24 hours’ notice and provided that there is availability in your chosen class. Classes that are cancelled must be re-booked within 4 months by using the credit on your account. 

1.3     We require 7 days notice of any cancellations for workshops, events and private sessions. Cancellations with less than 7 days notice will not be re-credited. Sessions that are cancelled with more than 7 days notice must be re-booked within 4 months. 

1.4       It is your responsibility to ensure you arrive on time. If you are late we will refuse access to avoid disruption to others and in this instance no refunds will be given. No shows will be charged a community inconvenience fee.

1.5         In the unlikely event that we need to cancel a class you will be given the option to reschedule at no additional cost. We reserve the right to change the teacher for any given session, and to change the schedule at any time to suit the needs of the business. 

1.6       All class passes commence on the day of purchase, and they will expire within the time period specified for each pass. We cannot extend the expiry date nor can we delay the start of the pass. 

1.8        Memberships commence on the day of purchase. Memberships must be cancelled in writing, by email, at least 14 days in advance of the next payment being taken. Membership bookings will always be subject to availability, we cannot guarantee availability in your chosen class and so advance booking is recommended.  Memberships cannot be cancelled within the minimum period agreed to upon sign up. 

 

2. Clothing

2.1       You must ensure you wear clothing that is appropriate for the class you are attending. If you are unsure you should discuss this with us.

2.2       Footwear is not permitted in our classes but if you have any contagious foot complaints you must ensure that you wear socks at all times.

2.3       You must not wear jewellery or any clothing with zips during aerial yoga classes. 

2.4      You must wear gripped/sticky socks for reformer pilates classes. If you do not have any then you can purchase some upon arrival for £5.

 

3. Health concerns

3.1       You should not attend our classes without first seeking medical advice if you have concerns about your health. You should not attend if you have low/high blood pressure or cardiac irregularities.

3.2       It is your responsibility to advise us of any circumstances affecting your health which may be exacerbated by attending a class. You warrant that you have fully disclosed any conditions to us prior to booking. We reserve the right to refuse access to any class if we consider that your health may be endangered by your participation.

3.3       If you feel unwell at any point during a class you should advise the class leader immediately.

 

4. Minors

4.1     Minors are not permitted in our group classes, whether or not they are participating, unless specifically stated that the class is for minors.

 

5. Conduct and behaviour

5.1       By attending our classes you agree to follow all instructions given by the class leader and not to do anything that may be dangerous or cause injury. We cannot accept liability for any accidents which arise where our instructions are not followed.

5.2       You agree to act in a manner that is appropriate and respectful of others at all times. In the event that your behaviour is considered to be disruptive to others we reserve the right to exclude you from any classes and no refunds will be made.

 

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Privacy Policy

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We take your privacy seriously and all personal information is treated in accordance with the General Data Protection Regulation (“GDPR”).

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Your Personal Data

We collect your name, telephone number, email address and details of any medical conditions. Without this we are unable to provide our services.

 

Any information you provide will only be used to enable us to deliver and improve our services, and (with your consent) inform you on topics which we think you may find relevant such as upcoming events and special offers.

 

You may opt-out of marketing-related email communications, however we may still need to send service-related notifications including booking confirmations and changes to classes in unforeseen circumstances.

 

We do not share any information with third parties or collect or retain any information other than that necessary for us to provide our services to you. Information collected will be stored securely and deleted once we are no longer legally required to retain it.

 

How We Store Your Data

We use third party software called Arketa to manage client information, class bookings and payment transactions. Your personal data is stored securely within Arketa to allow us to manage our on-going business and provide an efficient service to you. Arketa’s privacy policy can be found at  https://www.arketa.com/legal/privacy-policy#:~:text=Arketa

 

Third Parties

All data is securely stored and only used by us. Where we engage third party contractors (e.g. other class leaders) to perform services for us, those third party contractors may be required to handle your personal information. In those cases the third party contractors must safeguard this information and must only use it for the purposes for which it was supplied. We will not disclose your personal information in any other circumstances without your consent except when required by law or in the case of medical emergency. 

 

Cookies

Our website uses cookies that don’t collect uniquely identifying information but are a necessary piece of functionality for the smooth running of our website.

 

Subject Access Request

Under GDPR, individuals have a right to request what data is held on them (known as Subject Access Request). We are obliged to provide this info within 30 days. Please email info@skyyogastudios.co.uk with your request.

 

Changes To Our Policy

From time to time it may be necessary for us to review and revise this policy. We reserve the right to change our policy at any time and, should this occur, the amendment will be posted on our website.

 

Privacy Policy Acceptance

By using our website or automated booking system you consent to the collection and use of information by us in accordance with the terms contained herein.

 

If you have any questions or comments about our Privacy Policy please contact us at info@skyyogastudios.co.uk